Refund Policy

KeyVault Edge offers a 14-day money-back guarantee on all paid plans. If you are not satisfied with the service for any reason within 14 days of your first payment, contact us and we will issue a full refund — no questions asked.

This policy applies to monthly and annual subscriptions purchased directly through keyvaultedge.com. It does not apply to enterprise contracts or custom arrangements, which are governed by the terms of the individual agreement.

You are eligible for a refund if:

• You submit your refund request within 14 calendar days of the original payment date.
• The request is for your first payment on a given plan. Renewals (subsequent monthly or annual charges) are not eligible for a money-back refund but may be eligible for a prorated credit in exceptional circumstances.
• Your account is in good standing (not suspended for abuse or ToS violations).

If you upgraded from one paid plan to another, the 14-day window resets from the date of the upgrade payment.

The following plans are subject to this refund policy:

The free Starter tier is not subject to charges and therefore has no refund policy.

To request a refund, email us at:

Include the following in your email:

• The email address associated with your KeyVault Edge account
• The plan you purchased and the approximate payment date
• A brief reason (optional — helps us improve)

You do not need to downgrade or cancel your plan before submitting the request. We will handle cancellation as part of the refund process.

Refund requests are reviewed within 2 business days. Once approved:

• Credit / debit card payments: refund appears within 5–10 business days depending on your bank.
• Annual plans: the full annual charge is refunded if the request is within 14 days of the initial payment. After 14 days, no refund is available on the current annual period.

You will receive a confirmation email when the refund is issued. If you do not see the credit after 10 business days, contact your payment provider with the refund confirmation number we supply.

Refunds will not be issued for:

• Accounts suspended or terminated due to violation of the Terms of Service.
• Requests submitted more than 14 days after the original charge (except where required by law).
• Usage-based overages (if applicable to your plan).
• Add-ons or professional services purchased separately from a subscription.

Where consumer protection laws in your jurisdiction provide stronger refund rights, those rights are not limited by this policy.

Questions about this policy? Reach out to our billing team:

• Email: billing@keyvaultedge.com
• Response time: within 2 business days

You may also review our Terms of Service and Privacy Policy for additional context on billing and cancellation.